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case study · product

FeatherNote

A digital guest notebook, born in the cottages of Cape Weaver. Scan the code at the front door and the whole house is in your hand: the wifi, the hot tub, the braai, and the best of the village around you. Always the latest version, because it never went to print.

Roleproduct design · build
Originthe Cape Weaver cottages
PilotGreyton, South Africa
Platformthe web · nothing to install
the problem

The manual that could never go to print.

Six years of hosting produced manual after manual, and not one ever reached the printer: a new hot tub, a new café, a new house rule, and the file was out of date before the ink was ordered. Guests kept asking the same questions anyway. The fix was never a better manual. It was a manual that stays alive: edited in one place, current at every door, printed never.

the door

It starts at the front door.

A small plaque beside the lock carries one code. The guest points a camera at it and the notebook opens in the browser: no app, no account, no password. Arriving at the cottage and opening the manual are the same gesture. The plaque never changes; the notebook behind it always does.

Countryside Cottage
scan for the notebook

The plaque at the door · code illustrative

FeatherNote
notebook · greyton

Countryside Cottage

House notes
Wifi & passwords2 notes
The cottage, room by room3 notes
The hot tub1 note
The braai1 note
Fireplace & winter2 notes
Checkout, 10:001 note
Explore Greyton
Oak & Vigne Cafétaste
Saturday Morning Marketlive
Boesmanskloof Trailactive
Gobos River Rock Poolscalm
Hardihood Coffee Roasterscraft
The Post House, 1860story

The notebook on a phone · light mode

the notebook

Everything a guest asks, one thumb away.

The notebook is two lists, and that restraint is the design. House notes answer the questions every guest asks: wifi, the cottage itself, the hot tub, the braai, checkout. Explore carries the village: real places, sorted by simple categories with a colour each, written the way a host talks. Not a directory, not a portal, not an app store. A notebook.

The Greyton pilot is stocked with the real thing: the Saturday market at ten on Market Square, the Boesmanskloof trail permit from the tourism office, the rock pools locals argue about. All of it checked on the ground before it earns a page.

the table

On the coffee table it reads like a magazine.

The same notebook on a tablet becomes the evening read: bigger type, room for the story, light and dark in equal measure. Both modes are first-class; a notebook read by firelight should not glow like a till slip.

FeatherNote
explore greyton · active
Active · trail
Boesmanskloof to Oakes Falls

The Greyton and McGregor classic: fourteen kilometres of kloof, usually walked to Oakes Falls and back. A series of waterfalls with a swimming pool that swallows whole afternoons. Start before seven to beat the heat on the long climb.

Maps · trailheadPermit · tourism officeBring · water, hat

The same notebook on a tablet · dark mode · content from the Greyton pilot

the host side

Run it from your pocket.

The host's view is the same notebook with the lid off. Create a unit in minutes; duplicate it when the next cottage comes online, because most of the notes (the village, the market, the trails) are already written. Fix a wifi password from the stoep, update the hot tub instructions from the airport. Every edit is live at the door the moment it saves.

That duplication is the expansion plan in miniature: when the next two Greyton units arrive, their notebooks start as copies of the first, and only the house notes change.

FeatherNote
host · cape weaver

Your notebooks

Countryside Cottage23 noteslive
Fig Tree Cabinduplicated · edits pendingdraft
+ New notebook · start blank or duplicate
editing · house notes · wifi & passwords
Network: CottageGuest · Password: perchawhile2026
Saved · live at the door

The host view · units, duplication, edits from the phone

always current

Edit once. It is already at the door.

The host writes from any device; the guest reads the latest version, every time, through the same unchanging code. A new wifi password, a new café, a new house rule: fix the note and every future stay is already correct. The thing that killed the printed manual is the thing that powers this one.

1code at the door
0apps to install
10sfrom scan to answer
100%current, always

“Come, perch a while.”

the Cape Weaver invitation, now with better wifi instructions